Terms of service
Terms & Conditions
These Terms and Conditions ('Terms' and/or ‘Agreement’) govern the use of and the terms for accessing the website https://www.vetraskincare.com/ ('Website') and buying Vetra products by customers ('you' or 'your') and their relationship with Vetra Skincare OÜ, registered No. 16560770, whose registered office is at Estonia, Harju maakond, Tallinn, Nõmme linnaosa, Vanemuise tn 10, 10918 ('VETRA', 'we', 'our', or 'us'). By accessing or using our Website and/or buying our products you enter into this Agreement. Before you begin using the platform, please read this Agreement carefully.
|
Please read these Terms and Conditions carefully, as they affect your legal rights and obligations. |
|
If you do not agree to these Terms and Conditions, please do not access or use the Website. By ordering our products, you agree to comply with these terms and conditions. |
|
It is recommended that you print a copy of these Terms and Conditions so that you have them at your fingertips.
If you have any questions about these terms and conditions, please contact us. |
1. Agreement
These Terms and Conditions set out the rules for using our Website https://www.vetraskincare.com/ and buying our products.
By using the Website, you agree that you accept these Terms, agree to be bound by these Terms and that you will comply with them.
2. Amendments
We reserve the right to update these Terms from time to time and any changes will be notified to you via a suitable announcement on the Website.
It is your responsibility to check for such changes. The changes will apply to the use of the Website after we have given such announcement.
If you do not wish to accept the new Terms you should not continue to use the Website. If you continue to use the Website after the date on which the change comes into effect, your use of the Website indicates your agreement to be bound by the new Terms;
and modify or withdraw, temporarily or permanently, this Website and the material contained within (or any part) without notice to you and you confirm that we shall not be liable to you for any modification to or withdrawal of the Website or its contents.
3. Registration
You warrant that the personal information which you are required to provide when you register is true, accurate, current and complete in all respects; and you are not impersonating any other person or entity.
The products purchased on this Website are for private and domestic use only and are not for re sale. You will notify us immediately of any changes to the personal information by e-mailing us at info@vetraskincare.com or by updating your personal information at your private account.
4. Privacy Policy
We will treat all your personal information as confidential and we will only use it in accordance with our Privacy Policy.
When you shop on this Website, we will ask you to input personal details in order for us to identify you, such as your name, e-mail address, billing address, delivery address, credit card or other payment information. We confirm that this information will be held by us in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).
5. Protecting Your Security
To ensure that your credit, debit card or mobile payment system and e-wallet (e.g. Apple Pay, Google Pay) is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases.
We take the risk of internet fraud very seriously. With the volume of fraudulent credit card transactions increasing, we make every effort to ensure all orders are thoroughly checked using the information already supplied. There is a possibility we may contact you to make additional security checks and we ask for your co-operation to enable us to complete them. We will not tolerate fraudulent transactions and such transactions will be reported to the relevant authorities.
By accepting these Terms, you consent to such checks being made.
6. Compliance
The Website may only be used for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and its use. You agree not to upload or transmit through the Website any computer viruses or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a device; and any material which is defamatory, offensive or of an obscene character.
7. Indemnity
You agree to fully indemnify, defend and hold us, and our officers, directors, employees and suppliers, harmless immediately on demand, from and against all claims, losses, costs and expenses, including reasonable legal fees, arising out of any breach of these Terms by you, or any other liabilities arising out of your use of this Website or any other person accessing the Website using your personal information and/or data.
8. Third Party Links
As a convenience to our customers, the Website may include links to other websites or material which is beyond our control. For your information, we are not responsible for such websites or material nor do we review or endorse them. We will not be liable, whether directly or indirectly, for the privacy practices or content of such websites nor for any damage, loss or offence caused or alleged to be caused in connection with, the use of or reliance on any such advertising, content, products, materials or services available on such external websites or resources. For more information, please see our Privacy Policy and Cookie Policy.
9. Orders
All orders are subject to acceptance and availability. If the products ordered are not available you will be notified by e-mail (or by other means if no e-mail address has been provided). You will have the option either to wait until the item is available from stock or to cancel your order.
Any orders placed by you will be treated as an offer to purchase the products or services from us and we have the right to reject such offers at any time. You acknowledge that any automated acknowledgment of your order which you may receive from us shall not amount to our acceptance of your offer to purchase products placed on the Website.
The conclusion of a contract between you and us will take place only when we (i) debit your credit, debit card or mobile payment system or e-wallet or (ii) dispatch the products to you, whichever is the later.
We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be liable for any loss you may suffer if a third party procures unauthorised access to any data provided by you when accessing or ordering from the Website.
You will assume the risk for the products once they have been delivered to the delivery address which you specified when ordering the products. We accept no liability where you provide an incorrect delivery address or where you fail to collect the products from the delivery address which you specified. Notwithstanding that risk of loss or damage to the products only passes to you once they have been delivered to the delivery address, ownership of the products shall pass to you on the later of: (a) the products being dispatched by us; and (b) us receiving payment in respect of the same.
10. The right of withdrawal
Where you have purchased the products as a consumer (i.e. for private use as opposed to business use), you are entitled to cancel any contract completed with us within 14 days from the day on which you acquire physical possession of the products.
If you wish to cancel a contract pursuant to this clause please see our Returns Policy for further details on how to do this.
11. Price and Payment
All prices shown include VAT at the current rates and are correct at the time of entering the information onto the system.
We reserve the right, however, to change prices at any time without notice to you.
Payment can be made by any major credit or debit card or via your mobile payment system and e-wallet. Payment will be debited and cleared from your account before the dispatch of your products.
If payment is to be made via a credit card, a pre-auth value of 0.01 EUR may be held against the card until the card issuer validates the payment.
In the unlikely event that the price shown on the checkout page is wrong, and we discover this before accepting your order in accordance with clause 9, we are not required to sell the products to you at the price shown. We always try and ensure that the prices of products shown on our Website are accurate, but occasionally genuine errors may occur. If we discover an error in the price of the products that you have ordered we will let you know as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If you cancel your order and you have already paid for the products, then you will receive a full refund.
You confirm that the credit, debit card or mobile payment system and e-wallet that is being used is yours. All credit/debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorize payment to us we will not be liable to you for any delay or non-delivery.
If your credit or debit card payment is not processed successfully for any reason, we reserve the right to reattempt to process payment. In the event that the payment is still unsuccessful, we will give you notice of any further reattempt to process payment by sending an email to the email address you have provided to us. If you do not want us to reattempt to process payment, you must cancel your order in advance.
You may only use one discount code with each order. We reserve the right to reject or cancel any orders where you add more than one discount code to the basket. We allow you to use discount codes strictly on the terms and conditions upon which they were issued which, amongst other things, may include terms relating to your eligibility to use them and a maximum order value.
Please familiarize yourself with these terms and conditions before you place an order as we reserve the right to reject or cancel any orders which do not comply with these terms even if your credit or debit card has been charged. If there is any inconsistency between the terms and conditions upon which the discount codes were issued and these terms and conditions, the discount code terms and conditions prevail. A copy of the discount code terms and conditions can be obtained by mailing our customer service representatives at: info@vetraskincare.com
12. Delivery
Currently we only ship to countries within the European Union: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
Only standard shipping at a standard price, set by carrier, is available. Usually estimated delivery time is 10 days after your order is placed, but these can vary based on your location, product availability and carrier.
We shall inform you via email when your order is shipped and provide a tracking information so you can monitor your order's progress.
If any delivery issues occur, please contact the carrier.
We pack all our product for delivery very carefully, but if the product’s packaging and/or the product itself gets damaged during the delivery, you may be qualified for the refund according to policies of the carrier. If a package is damaged, but the product’s packaging (for example, the jar containing the cream) and the product itself are not, you are not eligible for a refund form us or the carrier.
13. Eligibility to Purchase
To be eligible to purchase products on this Website and lawfully enter into and form contracts on this Website you must, if an individual, be 18 years of age or over; and register your real name, address, phone number, e-mail address any other details requested. By offering to purchase products you represent to us that you are 18 years of age or over and authorize us to transmit information (included updated information) to obtain information from third parties, including but not limited to, your debit or credit card numbers or credit reports to authenticate your identity, to validate your credit card, to obtain an initial credit card authorization and to authorize individual purchase transactions.
14. Intellectual Property
The content of the Website is protected by copyright, trademarks, database and other intellectual property rights and you acknowledge that the material and content supplied as part of the Website shall remain with us or our licensors. You may retrieve and display the content of the Website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Website.
15. Limitation of Liability
Notwithstanding any other provision in the Terms, nothing in these Terms affect or limit your rights as a consumer under EU regulation; or will exclude or limit our liability for death or personal injury resulting from our negligence. The Website is provided on an 'as is' and 'as available' basis without any representation or endorsement made and we make no warranties, whether express or implied, in relation to it and its use. You acknowledge that we cannot guarantee and cannot be responsible for the security or privacy of the Website and any information provided by you. You must bear the risk associated with the use of the Internet.
Whilst we will try to ensure that material included on the Website is correct, reputable and of high quality, we cannot accept responsibility if this is not the case. We will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the Website. If we are informed of any inaccuracies in the material on the Website we will attempt to correct this as soon as we reasonably can.
In particular, we disclaim all liabilities in connection with the following: incompatibility of the Website with any of your equipment, software or telecommunications links; technical problems including errors or interruptions of the Website; unsuitability, unreliability or inaccuracy of the Website; and failure of the Website to meet your requirements.
To the full extent allowed by applicable law, you agree that we will not be liable to you or any third party for any consequential or incidental damages (both of which terms includes, without limitation, pure economic loss, loss of profits, loss of business, loss of anticipated savings, wasted expenditure) or any other indirect, special or punitive damages whatsoever that arise out of or are related to the Website.
16. Severance
If any part of the Terms shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions of the Terms.
17. Waiver
No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.
18. Entire Agreement
These Terms form the entire basis of any agreement reached between you and us.
19. Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of Estonia and any disputes will be decided only by the Estonian courts.
20. Returns Policy
|
Please note that the following returns procedure must be followed and failure to do so may result in us being unable to exchange products (product/item) or provide refunds. |
You have the right to reject the products (product/item) within 14 calendar days from the moment of receipt of the products (product/item). You may use the sample withdrawal form available here. However, this is not obligatory and you can inform us of your decision to withdraw from the contract by an unequivocal statement (e.g., a letter sent by post or email) to VETRA legal address or email info@vetraskincare.com.
|
Please be aware that you cannot use your withdrawal right (you cannot return products (product/item)and ask for refund) and we won’t be able to provide refund in any of the following cases: · after the expiration of the 14-day withdrawal period and/or if the products (product/item): · is not clearly sealed or is opened, or · is not in a sellable condition, or · was returned NOT as sold in its original, undamaged packaging (the packaging was damaged or absent), or · was opened and/or used and/or tested. |
|
If you wish to return products (product/item) that are cosmetic items you are NOT allowed to open and use or even test these cosmetic items. Otherwise the refund will not apply. |
|
Also please be aware that we cannot be held responsible and provide refunds/exchanges on products (product/item) claimed for refund/exchange after the expiration of the 14-day withdrawal period and that are: · affected by circumstances beyond our control. This includes damage and neglect after products are received, products being stored in climatic conditions (such as extremes of temperature that can affect some items) and damage by third parties. |
You are obliged to return the products (product/item) to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. All expenses incurred in connection with sending the products back to us shall be borne by you. If you sent us the Withdrawal Form, but didn’t return the products (product/item) we won’t be able to provide refund.
You'll need to package the products (product/item) securely for return.
Products (product/item) returned should be in their original condition and packaging in which they arrived.
We reserve the right to check the returned products (product/item) and refuse a refund if products (product/item), especially cosmetic items, or their packaging:
· is not clearly sealed or is opened,
· is not in a sellable condition,
· is not in its original packaging,
· is damaged,
· is without original packaging,
· is opened and/or used and/or tested.
Once products (product/item) are checked and deemed refundable, refund, excluding taxes, will be paid within 14 days after the product returns to us. Refunding will be made to the same account.
21. Reviews
If you submit a review, you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.
You grant VETRA the right to use the name that you submit in connection with such content.
You agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content.
You agree to perform all further acts necessary to perfect any of the above rights granted by you to VETRA, including the execution of deeds and documents, at the request of VETRA.
You represent and warrant that you own or otherwise control all of the rights to the content that you post; that, as at the date that the content or material is submitted to VETRA:
· the content and material is accurate;
· use of the content and material you supply does not breach any applicable VETRA guidelines and will not cause injury to any person or entity (including that the content or material is not defamatory).
You agree to indemnify VETRA for all claims brought by a third party against VETRA arising out of or in connection with a breach of any of these warranties.
22. Free Gift
Where we are offering a free gift with a product, we shall only provide one free gift per transaction (irrespective of how many products are purchased). The free gift is subject to availability and we reserve the right to change the free gift for an alternative gift.
In order for us to facilitate the provision of a free gift, it may be necessary for us to include the free gift on our site at a nominal value. For the avoidance of doubt, you are not entitled to 'purchase' the free gift without purchasing the product it is provided free with and any attempt to 'purchase' the free gift will be cancelled. In the unlikely event that the free gift is dispatched to you, you shall be obliged to return the free gift upon written request.
23. Social Media Content Use
By permitting the VETRA to use particular Content (by affirmatively answering a request from us or on our behalf on social media or otherwise indicating your agreement for to use your Content), you agree to be bound by these Social Media Content Use terms.
“Content” refers to the photo and/or video, including any sound and accompanying text, posted through your account on social media, accompanying metadata such as time and place of creation, your user name, and links to your social media profile.
You grant us a right to use and display the Content, in any media, worldwide, for any lawful commercial purpose, in original or edited form, including without limitation: on our social media accounts, websites, blogs, digital displays, advertising (organic and paid), and generally in the promotion of our products or services. Such rights also extend to our group companies, affiliates, agents, employees, representatives, assigns, licensees, and anyone else acting on behalf of us.
The rights that you grant to us to use your Content are perpetual and irrevocable and you may not cancel or withdraw your permission for us to use your Content. However, this does not affect your or any other person’s rights in relation to personal data.
The rights you grant to us are non-exclusive and (subject to our rights) you retain all rights to use the Content for your own purposes. We will not pay any royalties or compensation to you or any third party for use of the Content. Use is at our discretion and we are not obliged to use your Content in any particular way or at all.
You agree that you do not have any right to review, approve, or object to our use of your Content or advertising copy, or to be identified as the author/creator of the Content.
By agreeing to these terms, you represent and warrant to us that:
(a) the Content is your original work and you own it and all intellectual property rights in it and have all necessary rights to grant us the rights set out in these section (including in relation to copyrights, trademarks, private or public buildings, performances, sounds, and music) or, if you are not the owner of such rights, you have already obtained permission from the owner of such rights, and will inform us if this is incorrect or such permission is withdrawn at any time;
(b) our use of your Content as provided herein will not infringe intellectual property, privacy, image, performance, or publicity rights, or any other rights of any third party, require the payment of any compensation to any third party, or breach any applicable laws;
(c) nothing in your Content will be illegal, defamatory, obscene, or threatening to any third party; and
(d) you are aged 18 or over and have the right to agree to these terms.
You will indemnify and keep us indemnified in full from and against any and all liability, loss, damages, injury, costs and expenses (including increased administration costs and reasonable legal expenses) awarded against, or incurred or paid by us as a result of or in connection with the Content, including without limitation for breach of intellectual property, data protection, privacy, image, performance, or publicity rights.